THINGS TO KNOW BEFORE YOU BOOK

Rounding Out Your Trip

  • The event offers additional nights, transportation, insurance, children items, and more while booking your reservation for an additional cost.
  • When you first make your reservation, any additional items you select will increase the deposit amount owed at that time.
  • These items are non-refundable and must be paid in full at the time they are added to your reservation.
  • These items can be added anytime after booking either through your Cloud 9 Account or by contacting the Travel Team.
  • Please note, some extra night categories are limited in quantity and could potentially sell out for the event. Don’t hesitate too long when deciding.

Lead Guest

  • This is the person that creates the reservation and is the “owner”.
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can initiate changes to names on a reservation. It is the Lead’s responsibility to make sure that all the guests are properly added.
  • The Lead Guest is the only person who can cancel a reservation.
  • Changes to the Lead Guest are subject to a fee according to the Name Change Schedule.

Roommates

  • Have everyone create a Cloud 9 Account. Anyone who attended Closer to the Sun in the past will already have an account.
  • Add your roommate when booking by entering their name and email address.
  • Guests can be added or changed until November 18, 2019. Fees may apply.
  • Guest additions and name changes are only complimentary for a limited time. Fees WILL increase the longer you wait.
  • Single occupancy rooms ARE NOT available.

Accessibility

Please make sure that you have notes of your mobility and medical conditions in your Cloud 9 Account and in the Preferences section of your reservation.

  • If you require special needs support or require first floor accommodations due to your mobility issues, please contact the Travel Team.
  • Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) can also be rented and delivered to the hotel through Playa Mobility. You can check out their inventory of ADA friendly selections HERE.
  • Closer to the Sun airport transportation offers ADA accessible shuttle options for those in need. Purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event.
  • If you require special needs support or require first floor accommodations due to your mobility issues, please contact the Travel Team.

If you require additional support please contact the Closer to the Sun Accessibility Coordinator [accessibility at cloud 9 adventures dot com]